Prime the pump

Prime the pump
Raising awareness of your business
webmaster 
July 5, 2019
Whether you are just setting up a business or you have been around for decades, attention is a principal currency of a business’ success and what bett...
Prime the pump
Is collaboration out of date?
webmaster 
June 7, 2019
In 2017 PayPal Canada developed a strategic collaboration with Canada Post. Their goal was to help small businesses grow their operations and harness ...
Prime the pump
Pleasure at someone’s misfortune
webmaster 
May 31, 2019
Have you ever taken pleasure at someone’s misfortune? Maybe you have smirked when a manager who had it out for you got fired. Or, you felt oddly pleas...
Prime the pump
How to learn and remember customer names
webmaster 
May 24, 2019
Recently, I went to an eatery and was taken aback when the sales clerk called me by name and asked what I was having. Although I had visited the busin...
Prime the pump
Expressing your appreciation to others
webmaster 
May 10, 2019
The wise Mother Teresa said “kind words can be short and easy to speak but their echoes are truly endless.” There are few things more heart-warming th...
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Effects of poor customer service
Adib 
April 26, 2019
Recently, I accompanied a friend into a boutique store. After browsing, my friend inquired about the price of an item. “That can’t fit you,” the clerk...
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Engage your customer!
webmaster 
April 18, 2019
Prime the Pump by Karen James The first time I called a client just to small talk was an uncomfortable experience for me. I was exhausted just thinkin...
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Bottom-line Killer
webmaster 
April 12, 2019
DO YOU know how much employee absenteeism is costing your company? There are always days where a family emergency, child care or even fatigue cause em...
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A business is a system of systems
webmaster 
April 5, 2019
IS YOUR business hemorrhaging because of systems failure? A business is a system of systems. Each business system is designed to connect all of the in...
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Being an effective sales person
webmaster 
March 29, 2019
For years I felt uncomfortable about selling anything. I told myself, “to sell” implies manipulating and forcing, and that just wasn’t my thing. That ...
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Using the Loss Leader pricing strategy
webmaster 
March 22, 2019
Recently, I came across a deal that seemed too good to be true. The prices being quotes for services at a particular business left me thinking that th...
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Keeping the workforce, workplace engaged
Adib 
March 15, 2019
In picking up where we left off last week, I will borrow the words of Jack Welch, who said “There are only three measurements that tell you nearly eve...
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Why do employees act the way they do?
webmaster 
March 1, 2019
Tim LaHaye, in his book “Why You Act The Way You Do”, shared a story of being in high school with a pair of identical twins. He could hardly tell them...
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Introvert vs the extrovert manager
webmaster 
February 22, 2019
The workplace is a melting pot of personalities — extroverts, introverts, ambiverts … All types of employees must work together and manage personal di...
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Dealing with sabotage in the workplace
webmaster 
February 8, 2019
Sabotage. Schwarzenegger delivers a rare dark performance in an extremely violent, but ponderous cop thriller, 2014 movie - Sabotage. While sabotage i...
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Are your customers really #1 for your company?
webmaster 
February 1, 2019
Every business will tell you that the customer is #1, but only a small percentage acts that way. Jeff Toister, author of “Service Failure: The Real Re...
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How valuable is a customer to your business?
webmaster 
January 25, 2019
HOW DO YOU determine the value of a customer to your business? Do you give more attention to the customer who buys a big value item every five years o...
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What next?
webmaster 
January 11, 2019
Prime the Pump by Karen Kames So, you’ve met as an organization and have developed a strategic plan, what next? Every year, several organisations unde...
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Thank you and all the best in 2019
webmaster 
December 28, 2018
DEAR ESTEEMED Customer, As the year winds down, we want to take the opportunity to say thank you. On behalf of the board, management, staff and friend...
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Reframe failure into success
webmaster 
December 21, 2018
IT IS THE time of year when many companies conduct performance assessments, be it of their employees or, the overall business. We congratulate all tho...
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Don’t let your failure hold you down
webmaster 
December 14, 2018
A story was told of a man who was passing some elephants, when he suddenly stopped, confused by the fact that the huge creatures were being held by on...
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Putting the customer above the money
webmaster 
December 7, 2018
“Put the money over the customer and you might get a sale. Put the customer above the money, and the money will eventually follow – and you are on you...
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How to balance being a responsive manager
webmaster 
November 30, 2018
“Pay attention to me” was the response from an employee when asked what can the manager do to be more supportive. I remember being taken aback by the ...
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Build a better brand image by giving back
webmaster 
November 23, 2018
“Tis the season for giving - and giving back, and it is my hope that amongst all the plans to buy more advertising space, bundle products, entice cust...
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Using the 80/20 rule to improve sales
webmaster 
November 16, 2018
Are all customers equal? Far from it! Some earn you a fortune, many make you a modest amount of money, and some downright waste your time. Last week w...
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How to accomplish your important goals
webmaster 
November 9, 2018
Do you appear to be busy all day long but seem to accomplish very little. This is often because you are busy working on trivial tasks while you are pr...
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Celebrating your company’s anniversary
webmaster 
October 26, 2018
Happy birthday St Vincent and the Grenadines! Happy birthday to you…! It’s no secret what happens on the anniversary of our country’s independence. Th...
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Employers, be mindful of stories employees tell
webmaster 
October 19, 2018
Leaders ought to be mindful of the stories employees tell. Each employee creates stories about the company they work for. If they get a promotion, the...
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Advertising on a limited budget
webmaster 
October 12, 2018
Quite often I hear entrepreneurs say, I don’t believe in advertising. I have been in business for years and have never advertised. Unbeknownst to them...
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There’s no one size fits all in management
webmaster 
October 5, 2018
Have you ever tried on a garment labeled “one size fits all” but it didn’t fit you well at all? My experience with the term “one size fits all” is tha...
News
CARPHA zeroes in on Mental Health
News
CARPHA zeroes in on Mental Health
Webmaster 
May 9, 2025
The Caribbean Public Health Agency (CARPHA) has brought attention to what has been described as “an urgent but often overlooked challenge of our time”...
Officer Charged in Traffic Violation Case
From the Courts, News
Officer Charged in Traffic Violation Case
Webmaster 
May 9, 2025
A police officer, alleged to have aided and abetted a civilian to break traffic regulations, has been charged, and will appear in court on May 12,2025...

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