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The “Ostrich Syndrome”
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August 14, 2020
“Tom, each time I go into your business I get upset. Some of your employees appear to be detached, they avoid eye contact and do not acknowledge when ...
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Recognizing the positive things in our lives
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August 7, 2020
“True gratitude recognizes how the positive things in our lives – like a success at work – are often due to forces outside of ourselves, particularly ...
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Treat your employees like your best customers
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July 17, 2020
As cliché as the phrase “change is inevitable” may sound, the fact is, people change, their expectations change and their needs change. People don’t t...
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Platinum rule of business
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June 26, 2020
At some point in your life, a parent or a teacher would have taught you the Golden Rule: Do unto others as you would have them do to you, or, treat pe...
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Implementing business change plans
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June 19, 2020
Charles Darwin said, “It is not the strongest or the most intelligent who will survive, but those who can best manage change”. More than ever business...
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Covid-19 – What can small business owners do?
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April 30, 2020
In our small country, hundred of people are already adversely affected by the Covid-19 pandemic that is taking a terrible toll on the world’s economy....
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COVID-19 – What can small business owners do?
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April 24, 2020
In our small country, hundred of people are already adversely affected by the Covid-19 pandemic that is taking a terrible toll on the world’s economy....
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Are we on a Covid-19 vacation?
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April 17, 2020
Are we on a Covid-19 vacation or do people understand the objective behind the social distancing measures that have been put in place? These closures ...
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Beyond coronavirus
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April 3, 2020
Kevin Sneader and Shubham Singhal, in an article “Beyond coronavirus: The path to the next normal”, answer the question many people would have asked t...
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How should our company manage a pandemic?
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March 27, 2020
IN THE LATE 1990s, people thought Regina Phelps, a crisis management consultant, was crazy when she added pandemic planning to her company’s list of s...
Implementing a hygiene policy for your company
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Implementing a hygiene policy for your company
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March 20, 2020
IF YOUR COMPANY does not already have a hygiene policy, now is a good time to implement one. Such policy should inform employees of your intentions an...
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Overcoming procrastination
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March 13, 2020
“ONLY PUT OFF until tomorrow what you are willing to die having left undone”? Pablo Picasso Two weeks ago, we started a series on “How to Stop Procras...
How to overcome mental fatigue
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How to overcome mental fatigue
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February 21, 2020
DO YOU OFTEN experience mental block, lack of motivation, irritability, insomnia, stress or lack of appetite? We established last week that these sign...
Customer service training is never ending
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Customer service training is never ending
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February 7, 2020
RENOWNED SALESPERSON, Zig Ziglar, once said “Customer service training is like bathing.” It is unending in the life of a business. If you bathe once a...
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Developing a culture of neighbourliness in SVG
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January 31, 2020
DID YOU KNOW that by voting in the Best of SVG you can improve your physical and emotional well-being? This article is especially for those people who...
Power of a Handshake – Part 3
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Power of a Handshake – Part 3
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January 24, 2020
BECKMAN INSTITUTE conducted research led by researcher Florin Dolcos and Department of Psychology postdoctoral research associate Sanda Dolcos. They f...
Power of a handshake – Part 2 Prime The Pump
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Power of a handshake – Part 2 Prime The Pump
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January 17, 2020
THREE SECONDS! That was the length of the handshake that made history on June 12, 2018. Reporting for the Sunday Morning Herald, Foster Klug recounted...
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The Power of a Handshake
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January 10, 2020
The French kiss, the Japanese bow; the Malays put hand on heart, the Tibetan people stick tongue out and the New Zealanders touch nose. But whether it...
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Pay Attention to Your Employees!
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January 3, 2020
I still smirk each time I remember the comment of an employee on his Annual Performance Appraisal - “Pay Attention to Me.” I must say though, since th...
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Why star employees’ passion dissipates?
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December 20, 2019
A friend reached out to me recently in a state of ‘brownout’. She claimed that she loves her job, shows up and is present, is one of her organization’...
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Dont lose your employees to ‘Brownout’
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December 13, 2019
Dear Manager, please accept this letter as notice that I will be resigning from my job. Would you be surprised if most of your star performers were to...
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“Wisdom of the Crowds”
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October 18, 2019
Imagine walking around town looking for a place to eat. Four out of six restaurants have people inside eating. The other two are completely empty. Whi...