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The Customer is King
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February 19, 2021
Over the past year the idea that ‘The Customer is king’ has taken on new meaning. Businesses have now experienced firsthand what can happen if the ‘ki...
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Nip It In The Bud!
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February 12, 2021
It is almost a year since our world has changed as a result of the Covid-19 pandemic and now every problem that confronts our businesses is being blam...
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Should’a, could’a, would’a
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January 29, 2021
Have you ever noticed that when all hell breaks loose everyone has a finger to point or a blame to cast? Suddenly, everyone has an opinion about what ...
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Between a rock and a hard place
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January 21, 2021
The first month of 2021 has presented itself a continuation of 2020. Although, we have been battling since the previous year to keep the notorious COV...
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When It Rains, It Pours
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January 15, 2021
As Caribbean people we are all too familiar with the adage, ‘When it rains it pours’ and we have certainly had some torrential downpours over the last...
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New Year New Normal New You
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January 8, 2021
The long awaited 2021 has arrived and unlike the mad rush of excitement and anticipation that preceded previous years; the 2021 curtain was raised to ...
Point Village on top again
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Point Village on top again
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December 31, 2020
The communities of Rose Hall, Top Belair, Richland Park and Point Village are some of the winners in the various competitions held this year by the Na...
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All Hands On Deck
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December 31, 2020
Last week’s article suggested that the performance-base incentive initiative can be most advantageous if the rewards are given on merit across the boa...
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Heads I Win, Tails You Loose
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December 23, 2020
It is the time of year that has proven to be the busiest for many corporations. Staff dinners, bonuses, salary increases and yearly performance evalua...
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Life after a Pandemic – Part 3
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December 18, 2020
by Dr Wendyann Richardson This week explores the third and final part of the series ‘Life after a Pandemic’. To date, an assessment of our present con...
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Life after a Pandemic – Part 2
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December 11, 2020
by Dr Wendyann Richardson In last week’s article we examined the current state of the economy and the need to thoroughly assess where we are, where we...
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Life after a Pandemic – Part 1
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December 4, 2020
As we approach the end of a year that will forever be etched on the walls of our minds and recall the collapse of many less developed businesses; as t...
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Failure is not the enemy of success
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November 13, 2020
“Would you like me to give you a formula for success? It’s quite simple, really: Double your rate of failure. You are thinking of failure as the enemy...
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We are all politicians in the workplace
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October 30, 2020
Whether you believe it or like it, you are all politicians – in the workplace. The difference between the influencers and those being influenced is, t...
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Types of office politicians and how to handle them
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October 16, 2020
“JUST BECAUSE you do not take an interest in politics doesn’t mean politics won’t take an interest in you.” – Pericles Last week we started a series o...
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Recognizing your office politicians
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October 9, 2020
What do you think of when you hear the words “office politics”? Collins dictionary defines it as “the ways that power is shared in an organization or ...
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Recovering from a major business mistake Pt: 2
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October 2, 2020
When asked what your best tip is for recovering from a major business mistake, Marty McDonald of Bad Rhino Inc. said “Take time to review – Take some ...
Marketing is important for your business
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Marketing is important for your business
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September 18, 2020
One of the most satisfying experiences for me is when a company’s slogan or brand tagline is demonstrated in the product or service they provide. Imme...
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Promoting a customer centric culture
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August 21, 2020
Everyone has an invisible sign hanging from their neck saying, ‘Make me feel important.’ Never forget this message when working with people. ~ Mary Ka...
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The “Ostrich Syndrome”
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August 14, 2020
“Tom, each time I go into your business I get upset. Some of your employees appear to be detached, they avoid eye contact and do not acknowledge when ...
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Recognizing the positive things in our lives
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August 7, 2020
“True gratitude recognizes how the positive things in our lives – like a success at work – are often due to forces outside of ourselves, particularly ...
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Treat your employees like your best customers
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July 17, 2020
As cliché as the phrase “change is inevitable” may sound, the fact is, people change, their expectations change and their needs change. People don’t t...
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Platinum rule of business
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June 26, 2020
At some point in your life, a parent or a teacher would have taught you the Golden Rule: Do unto others as you would have them do to you, or, treat pe...
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Implementing business change plans
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June 19, 2020
Charles Darwin said, “It is not the strongest or the most intelligent who will survive, but those who can best manage change”. More than ever business...
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Covid-19 – What can small business owners do?
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April 30, 2020
In our small country, hundred of people are already adversely affected by the Covid-19 pandemic that is taking a terrible toll on the world’s economy....