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Faith at work
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June 11, 2021
Many have boasted about St. Vincent and the Grenadines being a Christian nation. In fact, our country has long been referred to as the Land of the Ble...
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Shout it from the rooftops!
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June 4, 2021
Everyone is unique. Regardless to how close you are, or the number of things you may have in common, there are no two persons that are the same. I am ...
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Business quality should not be skin deep
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May 28, 2021
Recently I had the privilege of visiting a notable local establishment. The décor was spectacular. It rests in a prime location, overlooking the prist...
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All that glitters is not gold
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May 21, 2021
We have often heard and no doubt more recently, that all that glitters is not gold. This statement holds true in all spectrum of the business communit...
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Consistency Is Key
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May 14, 2021
Have you ever patronised a business and were impressed by its products and services on one occasion but were disgusted on your next visit? I have had ...
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First impression counts
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May 7, 2021
Customer service experts believe that corporations often have just a few minutes for which a customer can form an impression of their brand. Those few...
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What you should have done first, you did last
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April 30, 2021
Granny said, ‘What you should have done first, you did last’. Our response, ‘Granny it’s better late than never’. This approach has become so common p...
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Your Word Is Your Bond
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April 23, 2021
At some point in your lives, you may have all experienced trying to get information from a business establishment and being told that they will get ba...
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Courage in adversity
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April 16, 2021
Over the last year a number of businesses in St. Vincent and the Grenadines have been taking a beating. Since March 2020, local businesses have encoun...
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Don’t bite the hand that feeds you
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April 1, 2021
Vincentians are no stranger to the adage ‘don’t bite the hand that feeds you’. Most can testify of the more senior in our midst urging us not to be un...
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Nothing to fear but fear itself
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March 26, 2021
Recently, I had the privilege of patronising a small business in an attempt to print and bind a document. After agreeing with the supervisor on what I...
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Have we all gone mad?
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March 19, 2021
Supervisor: “You can’t vex more than me anah! You can’t vex more than me!” Employee: “You can’t tell me that me can’t vex more than you! You just tell...
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Peter Pays for Paul and Paul Pays for All
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March 12, 2021
Many of us can identify with knowing that one employee in the corporation who is intelligent, highly engaged and lives, eats and breathes for the succ...
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Utter Tomfoolery
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March 5, 2021
From the beginning of time we have heard that to make it in this world depends on ‘Who you know and who knows you’. It is for this reason, many profes...
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Engagement matters
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February 26, 2021
The current circumstances have presented a tremendous opportunity for CEOs to engage their employees. Engaged employees are motivated to do their best...
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The Customer is King
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February 19, 2021
Over the past year the idea that ‘The Customer is king’ has taken on new meaning. Businesses have now experienced firsthand what can happen if the ‘ki...
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Nip It In The Bud!
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February 12, 2021
It is almost a year since our world has changed as a result of the Covid-19 pandemic and now every problem that confronts our businesses is being blam...
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Should’a, could’a, would’a
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January 29, 2021
Have you ever noticed that when all hell breaks loose everyone has a finger to point or a blame to cast? Suddenly, everyone has an opinion about what ...
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Between a rock and a hard place
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January 21, 2021
The first month of 2021 has presented itself a continuation of 2020. Although, we have been battling since the previous year to keep the notorious COV...
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When It Rains, It Pours
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January 15, 2021
As Caribbean people we are all too familiar with the adage, ‘When it rains it pours’ and we have certainly had some torrential downpours over the last...
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New Year New Normal New You
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January 8, 2021
The long awaited 2021 has arrived and unlike the mad rush of excitement and anticipation that preceded previous years; the 2021 curtain was raised to ...
Point Village on top again
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Point Village on top again
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December 31, 2020
The communities of Rose Hall, Top Belair, Richland Park and Point Village are some of the winners in the various competitions held this year by the Na...
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All Hands On Deck
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December 31, 2020
Last week’s article suggested that the performance-base incentive initiative can be most advantageous if the rewards are given on merit across the boa...
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Heads I Win, Tails You Loose
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December 23, 2020
It is the time of year that has proven to be the busiest for many corporations. Staff dinners, bonuses, salary increases and yearly performance evalua...
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Life after a Pandemic – Part 3
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December 18, 2020
by Dr Wendyann Richardson This week explores the third and final part of the series ‘Life after a Pandemic’. To date, an assessment of our present con...
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Life after a Pandemic – Part 2
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December 11, 2020
by Dr Wendyann Richardson In last week’s article we examined the current state of the economy and the need to thoroughly assess where we are, where we...
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Life after a Pandemic – Part 1
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December 4, 2020
As we approach the end of a year that will forever be etched on the walls of our minds and recall the collapse of many less developed businesses; as t...
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Failure is not the enemy of success
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November 13, 2020
“Would you like me to give you a formula for success? It’s quite simple, really: Double your rate of failure. You are thinking of failure as the enemy...
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We are all politicians in the workplace
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October 30, 2020
Whether you believe it or like it, you are all politicians – in the workplace. The difference between the influencers and those being influenced is, t...
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Types of office politicians and how to handle them
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October 16, 2020
“JUST BECAUSE you do not take an interest in politics doesn’t mean politics won’t take an interest in you.” – Pericles Last week we started a series o...
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Recognizing your office politicians
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October 9, 2020
What do you think of when you hear the words “office politics”? Collins dictionary defines it as “the ways that power is shared in an organization or ...
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Recovering from a major business mistake Pt: 2
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October 2, 2020
When asked what your best tip is for recovering from a major business mistake, Marty McDonald of Bad Rhino Inc. said “Take time to review – Take some ...
Marketing is important for your business
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Marketing is important for your business
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September 18, 2020
One of the most satisfying experiences for me is when a company’s slogan or brand tagline is demonstrated in the product or service they provide. Imme...
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Promoting a customer centric culture
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August 21, 2020
Everyone has an invisible sign hanging from their neck saying, ‘Make me feel important.’ Never forget this message when working with people. ~ Mary Ka...