Prime the pump
January 31, 2023
“Good morning, Karen. Thanks for your response. I had a bad experience with ‘Company A’ that had me really upset since Friday. I tried to resolve it o...
Prime the pump
January 24, 2023
Recently I was among a group of professionals from around the Caribbean and a discussion on excellent customer service ensued. Someone asked when was ...
Prime the pump
January 17, 2023
Today we conclude our three-part series on road safety with our late segment of the article titled “The Monster Bus. Road Safety and the Caribbean Min...
Prime the pump
January 10, 2023
Last month I was involved in a motor vehicle accident in Kingstown. The driver of the vehicle that collided with mine was aggressive and abusive when ...
Prime the pump
December 20, 2022
The Christmas season is considered the busiest season throughout the Caribbean and historically, there are usually more road accidents during December...
Prime the pump
December 13, 2022
Businesses in and around Kingstown are currently buzzing as customers prepare for the festive season. Thoughts of stock levels and manpower are front ...
Prime the pump
December 6, 2022
A FEW days ago, I received a message from one of our readers that started like this. “I’m motivated to write to you about your piece on “thank you”. W...
Prime the pump
November 29, 2022
WHEN WAS THE LAST TIME you intentionally said “thank you” to a customer? Recently, I asked someone this question and their response was – everyday, my...
Prime the pump
November 22, 2022
Have you ever felt unwell whenever you were in a certain building but as soon as you stepped outside the feeling was resolved until you entered that b...
Prime the pump
November 15, 2022
“Caregiving has no second agendas or hidden motives. The care is given from love for the joy of giving without expectation, no strings attached.” – Ga...
Prime the pump
November 8, 2022
Did you know that construction is one of the most dangerous occupations in the world? The United States Bureau of Labour Statistics identified the con...
Prime the pump
November 1, 2022
Can you imagine being part of a society fuelled by mass production and the factory system, and what the working conditions were during the Industrial ...
Prime the pump
October 18, 2022
“IT’S NOTWHAT you know, it’s what you do with what you know.” Welcome back to our series on Occupational Safety and Health. Last week we referred to a...
Prime the pump
October 11, 2022
It’s only a matter of time before employers with fifteen or more employees, who have not provided for the safety, health and welfare of their employee...
Prime the pump
October 4, 2022
RECENTLY, I asked an individual how she was. Her response was “there are so many things going on in my head. I am overwhelmed by the office politics a...
Prime the pump
September 27, 2022
“JUST BECAUSE you do not take an interest in politics doesn’t mean politics won’t take an interest in you.” – Pericles Today we draw from a survey con...
Prime the pump
September 20, 2022
Over the last couple weeks, we have been discussing the “Peter Principle” which is the theory that ‘Individuals in a hierarchy who do a good job are p...
Prime the pump
September 13, 2022
Welcome back and thank you for joining us for Part 2 of the Peter Principle. If you missed last week’s article, check it out on Searchlight’s website....
Prime the pump
September 6, 2022
Does your organization practice the top-down management style and is the organization’s structure such that you do more internal promotions than exter...
Prime the pump
August 30, 2022
“We are all in the business of sales. Teachers sell students on learning, parents sell their children on making good grades and behaving, and traditio...
Prime the pump
August 23, 2022
There’s a saying “you can’t put new wine in old bottles.” It is said that if you do, the wine will break/burst the bottles, you will lose the wine bec...
Prime the pump
August 16, 2022
Have you ever heard of the “no locals” policy? It is a policy that some hotels use to deny locals lodging. I came across this news excerpt titled “No ...
Prime the pump
August 9, 2022
When was the last you visited TripAdvisor and read some of the reviews that foreigners wrote about some of the places you patronize locally and receiv...
Prime the pump
July 26, 2022
Last week we asked why gas prices were so high and what can be done in the interim to save gas while driving. Today, we look at the views of Professor...
Prime the pump
July 19, 2022
What is going on with gas prices, when will gas prices go down and what can we do in the interim? I am familiar with vehicular owners having to “foot ...
Prime the pump
July 12, 2022
Dear readers, please permit me to deviate from the usual theme of Prime the Pump and, forgive me to be using this medium to vent… Ask me any hour of t...
Prime the pump
June 28, 2022
WHEN WAS THE LAST TIME you intentionally said “thank you” to a customer? Recently, I asked someone this question and their response was - everyday, my...
Prime the pump
June 21, 2022
TODAY WE CONCLUDE our focus on the importance of trust in business and how an individual or organization builds trust. The restaurant industry serves ...
Prime the pump
June 14, 2022
Welcome back to our focus on Ethics of Land Surveyor. For the last few weeks, we have been looking at the importance of trust in business and how an i...
Prime the pump
May 31, 2022
Welcome back to our series on the importance of trust in business and how an individual or organization builds trust. Today, we look at an area that a...
Prime the pump
May 24, 2022
WE continue our series on the importance of trust in business and how an individual or organization builds trust. Today concludes our focus on broken ...
Prime the pump
May 17, 2022
Welcome back to our series on the importance of trust in business and how an individual or organization builds trust. In an article by Customer Experi...
Prime the pump
May 10, 2022
In our last edition we began a series on the importance of trust in business and how does an individual or organisation build trust. We began by shari...
Prime the pump
April 26, 2022
PIT HAS long been said that “trust not money is the currency of business and life.” – David Horsager. In an article “Trust is a bottom-line decision |...
Prime the pump
April 5, 2022
“Customer centricity is the ability of people in an organisation to understand customers’ situations, perceptions, and expectations. Customer centrici...
Prime the pump
March 29, 2022
Do you know what customers are saying about their experience at your business? The truth stings and not many people can stomach the truth about their ...
Prime the pump
March 22, 2022
A couple weeks ago I invited readers of Prime The Pump to participate in our series on “How customer service can impact your business.” They were aske...
Prime the pump
March 8, 2022
Why are some businesses doing well and others catching hell? I knew of two doctors – relatives. One practice was located a stone’s throw away from the...
Prime the pump
March 1, 2022
DO YOU work for your business, or does your business work for you? That question was asked by Forbes contributor, Richard Fertig in an article titled ...
Prime the pump
February 22, 2022
You and your friend joined the gym and committed to a one-year membership. You opted for the annual payment plan of $600 at the time you signed up. ...
Prime the pump
February 15, 2022
I am home grown, born and bred, but I am often told that I have an aura about me. Some people say I look foreign, others say I look rich. It could be ...
Prime the pump
February 8, 2022
I think that some business owners are taking price discrimination to a whole new level. Some of the experiences I have had with price distrimination i...
Prime the pump
February 1, 2022
“Would you like me to give you a formula for success? It’s quite simple, really: Double your rate of failure. You are thinking of failure as the enemy...
News
April 2, 2026
THE DEPARTMENT OF Culture, in collaboration with the Peace Memorial Hall, officially unveiled the first ever large-scale sculptural mural in St.Vincen...
News
April 2, 2026
PRIME MINISTER, Dr. Godwin Friday, has issued a statement addressing a series of recent incidents of violence, public disorder, and growing concerns a...
News
April 2, 2026
UN SECRETARY-GENERAL Antonio Guterres, has strongly condemned an incident that led to the killing of two Indonesian peacekeepers of the United Nations...
News
April 2, 2026
THE NATIONAL Society of Persons with Disabilities (NSPD) in St.Vincent and the Grenadines (SVG) held its annual Melanie McKenzie Educational and Medic...
News
April 2, 2026
SIX SECTIONS, ALL representing some aspects of the way Vincentians live, will be turned into costumes when the Lynx Mas Band makes it presentation for...
