28 June 2022
When last did you say ‘thank you’ to a customer?

When last did you say ‘thank you’ to a customer?


WHEN WAS THE LAST TIME you intentionally said “thank you” to a customer? Recently, I asked someone this question and their response was - everyda...
21 June 2022
The Importance of Trust in Business

The Importance of Trust in Business


TODAY WE CONCLUDE our focus on the importance of trust in business and how an individual or organization builds trust. The restaurant industry ser...
14 June 2022
Ethics of a Land  Surveyor – continued

Ethics of a Land Surveyor – continued


Welcome back to our focus on Ethics of Land Surveyor. For the last few weeks, we have been looking at the importance of trust in business and how an i...
31 May 2022
Ethics of a Land Surveyor

Ethics of a Land Surveyor


Welcome back to our series on the importance of trust in business and how an individual or organization builds trust. Today, we look at an area that a...
24 May 2022
Broken promises damage the reputation of your business

Broken promises damage the reputation of your business


WE continue our series on the importance of trust in business and how an individual or organization builds trust. Today concludes our focus on bro...
17 May 2022
Breaking a promise to a customer destroys trust!

Breaking a promise to a customer destroys trust!


Welcome back to our series on the importance of trust in business and how an individual or organization builds trust. In an article by Customer Exper...
10 May 2022
Your service should be a reflection of your mission and vision

Your service should be a reflection of your mission and vision


In our last edition we began a series on the importance of trust in business and how does an individual or organisation build trust. We began by shari...
26 April 2022
Engendering trust is important in your business

Engendering trust is important in your business


PIT HAS long been said that “trust not money is the currency of business and life.” – David Horsager. In an article “Trust is a bottom-lin...
05 April 2022
How can you improve your customer service?

How can you improve your customer service?


“Customer centricity is the ability of people in an organisation to understand customers’ situations, perceptions, and expectations. Customer ...
29 March 2022
Customer service and how it can impact your business- the experience of another client

Customer service and how it can impact your business- the experience of another client


Do you know what customers are saying about their experience at your business? The truth stings and not many people can stomach the truth about their ...