Prime the pump

Prime the pump
Mirco-managers vs Macro-managers
webmaster 
September 27, 2019
It’s not easy being a great manager. If you under supervise your team, you could end up with disengaged, unproductive people. If you over supervise yo...
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Dropping the ball on customer service
webmaster 
September 13, 2019
HOW MANY TIMES have you gone in for a doctor’s appointment and waited, and then waited some more? Or, waited for 20 minutes on a Service Advisor while...
Simple ways to cement customer relationships
Prime the pump
Simple ways to cement customer relationships
webmaster 
August 16, 2019
Recently I received an invitation from a former client to the launch of a new business venture.  The invitation got me thinking of how important it is...
A job interview is an opportunity to impress
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A job interview is an opportunity to impress
webmaster 
August 2, 2019
Susan P. Joyce in an article 10 Step Interview Preparation Plan: The Winning Difference shared some useful tips on how to standout during a job interv...
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Raising awareness of your business
webmaster 
July 5, 2019
Whether you are just setting up a business or you have been around for decades, attention is a principal currency of a business’ success and what bett...
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Is collaboration out of date?
webmaster 
June 7, 2019
In 2017 PayPal Canada developed a strategic collaboration with Canada Post. Their goal was to help small businesses grow their operations and harness ...
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Pleasure at someone’s misfortune
webmaster 
May 31, 2019
Have you ever taken pleasure at someone’s misfortune? Maybe you have smirked when a manager who had it out for you got fired. Or, you felt oddly pleas...
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How to learn and remember customer names
webmaster 
May 24, 2019
Recently, I went to an eatery and was taken aback when the sales clerk called me by name and asked what I was having. Although I had visited the busin...
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Expressing your appreciation to others
webmaster 
May 10, 2019
The wise Mother Teresa said “kind words can be short and easy to speak but their echoes are truly endless.” There are few things more heart-warming th...
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Effects of poor customer service
Adib 
April 26, 2019
Recently, I accompanied a friend into a boutique store. After browsing, my friend inquired about the price of an item. “That can’t fit you,” the clerk...
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Engage your customer!
webmaster 
April 18, 2019
Prime the Pump by Karen James The first time I called a client just to small talk was an uncomfortable experience for me. I was exhausted just thinkin...
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Bottom-line Killer
webmaster 
April 12, 2019
DO YOU know how much employee absenteeism is costing your company? There are always days where a family emergency, child care or even fatigue cause em...
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A business is a system of systems
webmaster 
April 5, 2019
IS YOUR business hemorrhaging because of systems failure? A business is a system of systems. Each business system is designed to connect all of the in...
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Being an effective sales person
webmaster 
March 29, 2019
For years I felt uncomfortable about selling anything. I told myself, “to sell” implies manipulating and forcing, and that just wasn’t my thing. That ...
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Using the Loss Leader pricing strategy
webmaster 
March 22, 2019
Recently, I came across a deal that seemed too good to be true. The prices being quotes for services at a particular business left me thinking that th...
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Keeping the workforce, workplace engaged
Adib 
March 15, 2019
In picking up where we left off last week, I will borrow the words of Jack Welch, who said “There are only three measurements that tell you nearly eve...
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Why do employees act the way they do?
webmaster 
March 1, 2019
Tim LaHaye, in his book “Why You Act The Way You Do”, shared a story of being in high school with a pair of identical twins. He could hardly tell them...
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Introvert vs the extrovert manager
webmaster 
February 22, 2019
The workplace is a melting pot of personalities — extroverts, introverts, ambiverts … All types of employees must work together and manage personal di...
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Dealing with sabotage in the workplace
webmaster 
February 8, 2019
Sabotage. Schwarzenegger delivers a rare dark performance in an extremely violent, but ponderous cop thriller, 2014 movie - Sabotage. While sabotage i...
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Are your customers really #1 for your company?
webmaster 
February 1, 2019
Every business will tell you that the customer is #1, but only a small percentage acts that way. Jeff Toister, author of “Service Failure: The Real Re...
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How valuable is a customer to your business?
webmaster 
January 25, 2019
HOW DO YOU determine the value of a customer to your business? Do you give more attention to the customer who buys a big value item every five years o...
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What next?
webmaster 
January 11, 2019
Prime the Pump by Karen Kames So, you’ve met as an organization and have developed a strategic plan, what next? Every year, several organisations unde...
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Thank you and all the best in 2019
webmaster 
December 28, 2018
DEAR ESTEEMED Customer, As the year winds down, we want to take the opportunity to say thank you. On behalf of the board, management, staff and friend...
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Reframe failure into success
webmaster 
December 21, 2018
IT IS THE time of year when many companies conduct performance assessments, be it of their employees or, the overall business. We congratulate all tho...
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Don’t let your failure hold you down
webmaster 
December 14, 2018
A story was told of a man who was passing some elephants, when he suddenly stopped, confused by the fact that the huge creatures were being held by on...
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Putting the customer above the money
webmaster 
December 7, 2018
“Put the money over the customer and you might get a sale. Put the customer above the money, and the money will eventually follow – and you are on you...