14 May 2021

Consistency Is Key


Have you ever patronised a business and were impressed by its products and services on one occasion but were disgusted on your next visit? I have had ...
07 May 2021

First impression counts


Customer service experts believe that corporations often have just a few minutes for which a customer can form an impression of their brand. Those few...
30 April 2021

What you should have done first, you did last


Granny said, ‘What you should have done first, you did last’. Our response, ‘Granny it’s better late than never’. This approach has becom...
23 April 2021

Your Word Is Your Bond


At some point in your lives, you may have all experienced trying to get information from a business establishment and being told that they will get ba...
16 April 2021

Courage in adversity


Over the last year a number of businesses in St. Vincent and the Grenadines have been taking a beating. Since March 2020, local businesses have encoun...
09 April 2021

You never miss the water until the well runs dry


Attracting and retaining top talent in an organisation is never an easy task. In fact, talent management is one of the biggest challenges facing compa...
01 April 2021

Don’t bite the hand that feeds you


Vincentians are no stranger to the adage ‘don’t bite the hand that feeds you’. Most can testify of the more senior in our midst urging us not to...
26 March 2021

Nothing to fear but fear itself


Recently, I had the privilege of patronising a small business in an attempt to print and bind a document. After agreeing with the supervisor on what I...
19 March 2021

Have we all gone mad?


Supervisor: “You can’t vex more than me anah! You can’t vex more than me!” Employee: “You can’t tell me that me can’t vex more than y...
12 March 2021

Peter Pays for Paul and Paul Pays for All


Many of us can identify with knowing that one employee in the corporation who is intelligent, highly engaged and lives, eats and breathes for the succ...