Searchlight Logo
special_image

    • News
      • Front Page
      • News
      • Breaking News
      • Press Release
      • Features
      • Special Features
      • From the Courts
      • Sports
      • Regional / World
    • Opinions
      • Editorial
      • Our Readers’ Opinions
      • Bassy – Love Vine
      • Dr. Fraser- Point of View
      • R. Rose – Eye of the Needle
      • On Target
      • Dr Jozelle Miller
      • The World Around Us
      • Random Thoughts
    • Advice
      • Kitchen Corner
      • What’s on Fleek this week
      • Health Wise
      • Physician’s Weekly
      • Business Buzz
      • Hey Rosie!
      • Prime the pump
    • ePaper
    • Obituaries
      • In Memoriam / Acknowledgement
      • Tribute
    • Contact Us
      • Advertise With Us
      • Letters To The Editor
      • General Contact Information
      • Contact our Webmaster
    • About Us
      • Interactive Media Ltd
      • St. Vincent & the Grenadines
    • Subscribe
    • News
      • Front Page
      • News
      • Breaking News
      • Press Release
      • Features
      • Special Features
      • From the Courts
      • Sports
      • Regional / World
    • Opinions
      • Editorial
      • Our Readers’ Opinions
      • Bassy – Love Vine
      • Dr. Fraser- Point of View
      • R. Rose – Eye of the Needle
      • On Target
      • Dr Jozelle Miller
      • The World Around Us
      • Random Thoughts
    • Advice
      • Kitchen Corner
      • What’s on Fleek this week
      • Health Wise
      • Physician’s Weekly
      • Business Buzz
      • Hey Rosie!
      • Prime the pump
    • ePaper
    • Obituaries
      • In Memoriam / Acknowledgement
      • Tribute
    • Contact Us
      • Advertise With Us
      • Letters To The Editor
      • General Contact Information
      • Contact our Webmaster
    • About Us
      • Interactive Media Ltd
      • St. Vincent & the Grenadines
    • Subscribe
VINLEC shines brightest in customer service
Local Vibes
November 3, 2017

VINLEC shines brightest in customer service

Utility companies are not usually very popular with the public, especially when it comes to customer service.

However, there is one that outshines all others in this regard. St Vincent Electricity Services Limited (VINLEC), winner of the Best of SVG award for customer service, not only takes pride in providing 44,000 homes and businesses with a reliable electricity supply, but also places emphasis on the customer service experience.

VINLEC’s efforts have been very rewarding, according to Communications officer Tamara Job-Sprott. “Electricity is really the driving force of any economy. I think that the reliability of the service is really what a lot of persons look forward to. We know that persons have high expectations of us, such that if power goes for as short as five minutes, we get a number of calls at our emergency section. It really tells that persons are not used to having electricity out for extended periods, and so we strive to provide quality and reliable electricity supply, and I think that because we do this in a very good way, persons are able to rate us as best customer service.”

It is no accident that VINLEC, operating since the 1930’s, manages to be so efficient. Independent surveys are conducted annually to measure customer satisfaction. Job-Sprott outlined that long established company protocols, coupled with the pride that employees take in their work, enables the company to serve its customers with excellence.

“People traditionally see the customer service area because they come into the offices to pay bills and for persons who would have to interact with our meter readers or our linesmen, they see those as the faces of VINLEC. But the company is really intertwined. One thing cannot happen without the other. There are a number of persons who work in the background, who work just as hard, and who are able to group together with these people we see on the frontline to produce this excellent service that we give.”

VINLEC’s stellar customer service goes beyond providing a stable supply of power. Persons interacting with the company are assured of a pleasant experience, whether at the Paul’s Avenue headquarters, by telephone, or through social media platforms.

At the bill payment section, the wait is never as long as the line. The goal is to deal with each customer in one minute or less. There is a separate section were customers can make queries so that they can avoid a long wait. The 24-hour emergency service number, 456-1540, is also a What’s App number, which customers are encouraged to use to report any issues or to make queries.

VINLEC has also kept pace with technology. The company is on Facebook and Twitter and customers have been responding well to its presence on these social media platforms. Additionally, there is the website, www.vinlec.com, where customers may register to check their bill balance, receive email notifications of their bills, and track their consumption patterns. Persons wishing to access this service can sign up at the main office. Identification and the most recent bill is required for registration.

Job-Sprott said that VINLEC is honoured to receive the award, adding that it motivates them to strive for greater excellence.

“This award is actually from the people of St Vincent and the Grenadines and I think it speaks volumes. It shows that persons are really appreciative of our work; they respect our work; they respect our employees. We are not going to sit back because we have received this award. I think it is pushing us to do even better. Our employees are pleased, the management of the company is pleased as well and we are really happy that people have given us this award; so, thank you very much to the people of this country.”

  • FacebookComments
  • ALSO IN THE NEWS
    Villa woman in  hospital after being stabbed over 20 times
    Front Page
    Villa woman in hospital after being stabbed over 20 times
    Webmaster 
    September 9, 2025
    Police are said to be carrying out investigations into the stabbing of Rafia Sardine, a 20-year-old female of Villa. Reports are that Sardine, a FLOW ...
    RSVGPF most hacked of gov’t agencies
    Front Page
    RSVGPF most hacked of gov’t agencies
    Webmaster 
    September 9, 2025
    In St Vincent and the Grenadines (SVG), an analysis has found that the most hacked government entity was the Royal St Vincent and the Grenadines Polic...
    Event staged locally to mark Africa/ Caricom Day
    Front Page
    Event staged locally to mark Africa/ Caricom Day
    Webmaster 
    September 9, 2025
    Leaders of Governments and institutions from countries of the Caribbean Community (CARICOM), and the continent of Africa, gathered at the weekend for ...
    PM, proud of his constituents
    Front Page
    PM, proud of his constituents
    Webmaster 
    September 9, 2025
    Prime Minister, Dr Ralph Gonsalves, is proud of the persons in his constituency who continue to aim for higher education. Dr Gonsalves is the parliame...
    Van conductor to be sentenced for beating pregnant ex-girlfriend
    Front Page
    Van conductor to be sentenced for beating pregnant ex-girlfriend
    Webmaster 
    September 9, 2025
    A van conductor, who beat his five- months pregnant ex-girlfriend after she refused to get back with him, has been remanded pending sentencing. Onez J...
    King selected again for the ULP in West St George
    News
    King selected again for the ULP in West St George
    Webmaster 
    September 9, 2025
    To the haunting timeless reggae melody of Jimmy Cliff’s classic ‘Journey’, Curtis King, who was selected as the candidate for the Unity Labour Party (...
    News
    King selected again for the ULP in West St George
    News
    King selected again for the ULP in West St George
    Webmaster 
    September 9, 2025
    To the haunting timeless reggae melody of Jimmy Cliff’s classic ‘Journey’, Curtis King, who was selected as the candidate for the Unity Labour Party (...
    Steel wielding Lowman’s Hill man to be sentenced tomorrow
    From the Courts, News
    Steel wielding Lowman’s Hill man to be sentenced tomorrow
    Webmaster 
    September 9, 2025
    A Lowman’s Hill man who struck another villager in his head with a piece of steel will know his fate tomorrow, September 10, 2025. Kevin Roberts, 25, ...
    Minister of Information Technology  emphasises the importance of Cybersecurity
    News
    Minister of Information Technology emphasises the importance of Cybersecurity
    Webmaster 
    September 5, 2025
    Robust cybersecurity must be at the heart of the digital transformation that is currently taking place in St Vincent and the Grenadines (SVG) says Min...
    Entities team up to boost disaster communication capacity
    News
    Entities team up to boost disaster communication capacity
    Webmaster 
    September 5, 2025
    The Climate Change Resilience Network (CCRN) in collaboration with the Youlou Radio Movement (YRM) recently embarked on a disaster preparedness initia...
    Ministry of Health to get more dialysis machines
    News
    Ministry of Health to get more dialysis machines
    Webmaster 
    September 5, 2025
    The Ministry of Health, Wellness and the Environment, is to obtain three more Heamodialysis machines as part of the revolution in the healthcare secto...

    E-EDITION
    ePaper
    google_play
    app_store
    Subscribe Now
    • Interactive Media Ltd. • P.O. Box 152 • Kingstown • St. Vincent and the Grenadines • Phone: 784-456-1558 © Copyright Interactive Media Ltd.. All rights reserved.
    We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.Ok