Digicel embraces artificial intelligence as force for good

On May 17, with World Telecommunication and Information Society Day (WTISD) being commemorated under the theme, “Enabling the positive use of Artificial Intelligence (AI) for all”, Digicel is affirming its commitment to using the futuristic technology for the benefit of all.

The total communications and entertainment provider is raising awareness about how the future driven by AI will lead to the development of smart homes, smart cities and digitally-driven societies.

AI is an area of computer science that enables machines to perform tasks normally requiring human intelligence – such as face and voice recognition, decision-making, and translation between languages.

Examples include: a computer that has beaten a world chess champion and one that understands voice commands on a smartphone. And with new discoveries every day, the possibilities are endless.

“The pace of AI change is quickening, and we remain positive about its tremendous benefit to St. Vincent and the Grenadines” commented Fanta Williams, Chief of Operations at Digicel SVG. She continued, “This combination of humans and machines working together is already showing positive change in the way we interact with our customers and deliver on their expectations. The best is yet to come.”

In anticipation, Digicel is constantly investing in future-ready data networks that are capable of ushering in this new wave of innovation and digital transformation.AI is also helping Digicel to put its customers more in control by improving digital self-care options, making menus more responsive to voice commands, especially for the visually challenged to navigate, and upgrading the My Digicel app to provide easy-to-use options for the hearing impaired.

Williams concluded, “We stand by our belief in no one being left behind, and we’re working towards creating a more inclusive, digitally-inspired environment for the benefit of all.”

World Telecommunication and Information Society Day (WTISD) is celebrated annually by the International Telecommunications Union (ITU) on May 17. As a member of the global telecoms body, Digicel joins more than 700 organisations around the world in commemoration.