Vinlec delegates examine accountability, transparency, customer experience

A delegation of five from St Vincent Electricity Services Limited recently attended the 2017 Corporate Communications, Human Resource and Customer Service Conference, hosted by the Caribbean Electric Utilities Services Corporation (CARILEC). CARILEC is an association of electric utilities, suppliers, manufactures and other stakeholders operating in the electricity industry in the Caribbean.

The conference is rated as one of the premier events in the Caribbean region for business professionals in the fields of Human Resources, Corporate Communications and Customer Service. A number of critical themes were addressed, including Change Management, Excelling in Today’s Customer Centric World, Communications and Staying Relevant in the Age of the Customer.

VINLEC’s Communications officer Tamara Job-Sprott, was among a group of panelists who addressed the

conference’s theme “Accountability, Transparency, Customer Experience.” Job-Sprott spoke of VINLEC’s initiative this year to promote these principles internally and noted that it was critical for the staff to comprehend how these values contribute to the success of the organization and how they enhance customer experience.

According to Job-Sprott, VINLEC continues to work towards improving customer service, as well as creating an environment for open and honest communication to help to build a culture of trust. The other panelists were Jeffrey Locke, chief executive officer, Belize Electricity Ltd, Gina Tomlinson-Williams, head of Customer Experience, Jamaica Public Service Company and Marisa D Mason-Smith, assistant general manager, Human Resource and Training, Bahamas Power & Light.

The conference delegates also explored the forces shaping human engagement, communications and customer relations and were guided on how best to take advantage of these forces and win employees, media and customers’ attention in the era of digital transformation.

VINLEC was represented by manager – Human Resources and Administration, Jillian Williams; Human Resources officer Mignan Providence; Human Resources assistant Maria Clarke and Communications officer, Tamara Job-Sprott. chief executive officer Thornley Myers also attended the conference. The conference was held from March 13th-14th in Sint Maarten and was co-hosted by NV GEBE.