Digicel makes top-up more accessible

Telecommunications company Digicel is continuing to revolutionize its operations here in St Vincent and the Grenadines (SVG).

Effective Monday, February 13, 10 top-up kiosks became operational across SVG.

Digicel’s distribution manager- Gershom Dick said the installation of these kiosks signals the next step in the evolution of the recharge space. Dick said, “First there were scratch cards, then came electronic top-up via the phone and web, top-up via the My Digicel App and now Digicel customers are given total control over their transactions and top-up experience with the introduction of the kiosks.”

Dick further explained that the units were introduced to complement Digicel’s existing reseller footprint, specifically in communities with limited access to top-up. He said among the businesses and communities that were chosen for the new kiosks are Barry’s Shop in Point, Mamma Dawn Shop in Orange Hill, Rubis Service Station, Black Point, Big Lions Shop – Colonarie, Salian Billingy’s Shop – Chester Cottage, Options Supermarket in Arnos Vale, Kelly’s Mini Mart – Clare Valley, Keegan Beachside – Bequia, Blue Lagoon Mini Mart and Choppins Mini Mart.

Meanwhile, in explaining some of the key features of the modernized top-up machines, Dick said the kiosks are fully touch screen, with a number verification processes that will help to ensure that the correct number is topped up at all times. Customers can also top up friends and family in 13 different Caribbean islands, including Haiti, Jamaica and Trinidad and Tobago.

In closing, the distribution manager reiterated that the introduction of the kiosks is not meant to replace the existing reseller base; however, industry trends have necessitated that alternate options be explored to ensure that Digicel customers can have quick access to top-up whenever and wherever.

Dick said plans are currently being finalized to allow Digicel customers the ability to top up via banks’ ATMs and Web services in the not too distant future.