Digicel SVG to open call centre

Digicel SVG has announced the launch of their call centre, which would employ 50 Vincentians when it becomes operational on October 1.

The call centre is part of the telecommunications company’s objective to fulfill their brand purpose and serve local customer needs while reinvesting{{more}} in the country’s economy.

Project manager Justin John told SEARCHLIGHT that Digicel had a total of 298 online applicants, a number that was reduced to 140 after telephone interviews were conducted. This, according to John, was done to differentiate the applicants that had pleasant telephone voices.

The remaining applicants were divided into two groups who attended the assessment centre at the Peace Memorial Hall last Wednesday.

At the assessment centre, applicants were given math and English tests before proceeding to face-to-face interviews.

The team supporting the recruitment fair included Monifa Hayden, the recruitment manager for Jamaica’s Call Centre, who has experience in mass recruitment; Colletta McDonald, call centre manager from St Lucia and some of her team leaders, as well as support from Antigua and Barbuda.

Along with being tested, the applicants were introduced to the ‘Digicel Way,’ via corporate videos in which chair Denis O’Brien shared how Digicel came into being and his vision for the company. They also saw the huge community involvement of Digicel both in the Caribbean and Pacific and Digicel’s sponsorship of personalities like Usain Bolt, the fastest man in the world.

“This is a phenomenal opportunity for Digicel’s customers and the new employees,” says country manager John Gidharry.

“We see the establishment of this entity not only as an extension of Digicel’s focus on enhanced customer service experience, and even more importantly, as a boost of local employment. This call centre demonstrates our continued commitment to the Vincentian community and our customers alike.”

The 24/7 call centre, which would be located upstairs the Browne’s Building on Grenville Street, is expected to handle outbound and incoming calls from SVG and the rest of the Organization of Eastern Caribbean States (OECS).

The call centre will, however, have the flexibility to service all Digicel territories if, for example, there is a natural disaster.(AS)