LIME strengthens leadership team

LIME has announced four new senior appointments to further strengthen its regional management and customer service structures, as the company steps up its drive to deliver even better service to customers and reinforce its position as the Caribbean’s leading telecommunications provider.{{more}}

Geraldine Pitt has been appointed chief executive officer (CEO) of the LIME Southern Cluster, comprising St Lucia, Dominica, Grenada and St Vincent and the Grenadines (SVG). LIME has also appointed Jan Remmeleg, Bill McCabe and Oliver Chatten as CEOs of the company’s Northern Cluster, Cayman Islands and Barbados businesses respectively. All four appointments are effective immediately.

A Grenadian by birth, Pitt has worked in telecommunications for over 10 years, serving in the capacity of Customer Care director and general manager for Grenada, Saint Lucia and SVG for Digicel. She joins LIME from UNICOMER (Courts) in St Lucia, where she held the position of OECS Business Process/Special Projects manager and acting senior manager for the company’s SVG operations.

In announcing her appointment, Martin Roos, acting chief executive officer for LIME Caribbean, said: “Geraldine, who is an accomplished senior management executive, brings to LIME extensive experience and a high level of expertise in corporate management, customer service, public relations, and team leadership. We are confident that LIME will benefit immensely from her skills.”

Due to her wealth of experience, Geraldine brings to the role of CEO her vast knowledge of the Caribbean’s telecommunications industry and processes, as well as her knowledge of the region’s market trends and customer needs.

Recognised as a builder and leader of first-rate customer-focused teams, Geraldine, in her previous role as a senior customer-care executive, consistently achieved record-high customer satisfaction rankings for helping to instil in her team an enthusiastic commitment to service delivery and customer satisfaction.

An innovative and results-oriented executive, she is also recognised for her inspirational leadership style, which mobilizes teams around achieving both business and personal goals. Her customer-centric approach to management will help drive the service excellence program that LIME is currently embarking upon.

Commenting on her appointment, Geraldine said “I am delighted to have been given the opportunity to help further develop the service excellence culture at LIME. The telecommunications solutions that LIME provides are widely recognised as second to none in the industry and I look forward to leading the team in delivering exceptional results as the region’s leading, customer focused telecoms service provider.”

Bill, who is now CEO of LIME’s Cayman Islands business, has worked in telecommunications in several international markets, including the UK, New Zealand and Ireland. He has also worked as a commercial director with the CWC group. More recently he was charged with the responsibility for LIME’s roaming and domestic carrier operations.

Oliver will serve as CEO for LIME Barbados; he has worked extensively in the Caribbean and Central America for another mobile operator and held the position of CEO Southern Caribbean which included Aruba, Bonaire, Curacao, Suriname, BVI and the Cayman Islands. He has also worked in the United Kingdom and Ireland.

Jan has over 20 years experience in telecommunications and is now the CEO for the northern cluster, comprising the British Virgin Islands (BVI), Anguilla, Antigua and Barbuda, Montserrat, the Turks and Caicos Islands (TCI) and St Kitts and Nevis. He has successfully managed cellular operations in 15 countries, including Haiti and the Dominican Republic.

Martin commented, “the extensive leadership experience that Bill, Oliver and Jan possess, along with their proven track record of success in the global telecommunications industries, fit perfectly with LIME’s vision. We’re extremely pleased to have them leading our Barbados, Cayman Islands and northern Caribbean businesses along the path to continued growth, greater efficiencies and higher levels of innovation and customer satisfaction.”