CED holding two seminars to benefit local businesses

The Centre for Enterprise Development Inc. (CED) has announced that the business community will benefit from two seminars to be held next month.{{more}}

CED will get its 2011 training calendar going with its annual Quality Customer Service Seminar on April 19 and 20, under the theme “Customer Service Excellence – The Gateway to Business Success”. The seminar is designed to develop a culture of service excellence in their businesses. It will cover areas such as Customer Satisfaction, Performance Standards, Communication, Managing Customers, Teamwork, Company Loyalty, and Change.

The seminar takes place from 9:00 a.m. to 4:00 p.m. daily at The Knowledge Institute. It will be conducted by business consultant Monica Thomas-Woodley.

The other seminar, entitled “Math Skills for Business”, takes place April 25-29, 5:00- 7:00 p.m. at The Knowledge Institute.

Persons participating in this seminar will get an understanding of the importance of Math Skills for business decision making, basic computation skills, addition, subtraction, division and multiplication, understanding place values, decimal points and fractions. The seminar will focus on areas such as using percentages and ratios, calculating profit and loss, math skills for banking, and graphically presenting data.

According to CED’s Public Relations Officer Keisha Phillips, these seminars are crucial areas in business development and success.

“Over the years we have been the driving force behind the culture of service excellence that is slowly developing in the business sector and we hope that more businesses would see the need to have their workers trained in providing quality customer service to their clients.

“Additionally, last year we introduced the Basic Math Skills for Business Seminar because we recognized that this is an area that needs to be addressed as well. The response was great. In fact, persons who participated wanted us to extend the time because they actually enjoyed doing math!”

Phillips says registration is now open for the seminars on Quality Customer Service and Math Skills for Business. Course Outlines and application forms are available at CED’s Office. Interested persons can also call 451-2235/6.