Prime the pump
Is collaboration out of date?
In 2017 PayPal Canada developed a strategic collaboration with Canada Post. Their goal was to help small businesses grow their operations and harness ...
June 7, 2019
Prime the pump
Pleasure at someone’s misfortune
Have you ever taken pleasure at someone’s misfortune? Maybe you have smirked when a manager who had it out for you got fired. Or, you felt oddly pleas...
May 31, 2019
Prime the pump
How to learn and remember customer names
Recently, I went to an eatery and was taken aback when the sales clerk called me by name and asked what I was having. Although I had visited the busin...
May 24, 2019
Prime the pump
Expressing your appreciation to others
The wise Mother Teresa said “kind words can be short and easy to speak but their echoes are truly endless.” There are few things more heart-warming th...
May 10, 2019
Prime the pump
Effects of poor customer service
Recently, I accompanied a friend into a boutique store. After browsing, my friend inquired about the price of an item. “That can’t fit you,” the clerk...
April 26, 2019
Prime the pump
Engage your customer!
Prime the Pump by Karen James The first time I called a client just to small talk was an uncomfortable experience for me. I was exhausted just thinkin...
April 18, 2019
Prime the pump
Bottom-line Killer
DO YOU know how much employee absenteeism is costing your company? There are always days where a family emergency, child care or even fatigue cause em...
April 12, 2019
Prime the pump
A business is a system of systems
IS YOUR business hemorrhaging because of systems failure? A business is a system of systems. Each business system is designed to connect all of the in...
April 5, 2019
Prime the pump
Being an effective sales person
For years I felt uncomfortable about selling anything. I told myself, “to sell” implies manipulating and forcing, and that just wasn’t my thing. That ...
March 29, 2019
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Using the Loss Leader pricing strategy
Recently, I came across a deal that seemed too good to be true. The prices being quotes for services at a particular business left me thinking that th...
March 22, 2019
Prime the pump
Keeping the workforce, workplace engaged
In picking up where we left off last week, I will borrow the words of Jack Welch, who said “There are only three measurements that tell you nearly eve...
March 15, 2019
Prime the pump
Why do employees act the way they do?
Tim LaHaye, in his book “Why You Act The Way You Do”, shared a story of being in high school with a pair of identical twins. He could hardly tell them...
March 1, 2019
Prime the pump
Introvert vs the extrovert manager
The workplace is a melting pot of personalities — extroverts, introverts, ambiverts … All types of employees must work together and manage personal di...
February 22, 2019
Prime the pump
Dealing with sabotage in the workplace
Sabotage. Schwarzenegger delivers a rare dark performance in an extremely violent, but ponderous cop thriller, 2014 movie – Sabotage. While sabo...
February 8, 2019
Prime the pump
How valuable is a customer to your business?
HOW DO YOU determine the value of a customer to your business? Do you give more attention to the customer who buys a big value item every five years o...
January 25, 2019
Prime the pump
What next?
Prime the Pump by Karen Kames So, you’ve met as an organization and have developed a strategic plan, what next? Every year, several organisations unde...
January 11, 2019
Prime the pump
Thank you and all the best in 2019
DEAR ESTEEMED Customer, As the year winds down, we want to take the opportunity to say thank you. On behalf of the board, management, staff and friend...
December 28, 2018
Prime the pump
Reframe failure into success
IT IS THE time of year when many companies conduct performance assessments, be it of their employees or, the overall business. We congratulate all tho...
December 21, 2018
Prime the pump
Don’t let your failure hold you down
A story was told of a man who was passing some elephants, when he suddenly stopped, confused by the fact that the huge creatures were being held by on...
December 14, 2018
Prime the pump
Putting the customer above the money
“Put the money over the customer and you might get a sale. Put the customer above the money, and the money will eventually follow – and you are on you...
December 7, 2018
Prime the pump
How to balance being a responsive manager
“Pay attention to me” was the response from an employee when asked what can the manager do to be more supportive. I remember being taken aback by the ...
November 30, 2018
Prime the pump
Build a better brand image by giving back
“Tis the season for giving – and giving back, and it is my hope that amongst all the plans to buy more advertising space, bundle products, entic...
November 23, 2018
Prime the pump
Using the 80/20 rule to improve sales
Are all customers equal? Far from it! Some earn you a fortune, many make you a modest amount of money, and some downright waste your time. Last week w...
November 16, 2018
Prime the pump
How to accomplish your important goals
Do you appear to be busy all day long but seem to accomplish very little. This is often because you are busy working on trivial tasks while you are pr...
November 9, 2018
Prime the pump
Celebrating your company’s anniversary
Happy birthday St Vincent and the Grenadines! Happy birthday to you…! It’s no secret what happens on the anniversary of our country’s independence. Th...
October 26, 2018
Prime the pump
Advertising on a limited budget
Quite often I hear entrepreneurs say, I don’t believe in advertising. I have been in business for years and have never advertised. Unbeknownst to them...
October 12, 2018
Prime the pump
There’s no one size fits all in management
Have you ever tried on a garment labeled “one size fits all” but it didn’t fit you well at all? My experience with the term “one size fits all” is tha...
October 5, 2018
Prime the pump
Great leaders make tough decision quickly
In The Common Denominator of Success, Albert E.N. Gray defines failure by explaining, The common denominator of success, “the secret of success of eve...
September 7, 2018
Prime the pump
Satisfying your customers’ expectations
As cliché as the phrase “change is inevitable” may sound, the fact is, people change, their expectations change and their needs change. People don’t t...
August 31, 2018
Prime the pump
Personality clashes and workplace conflict
Did you know that personality clashes are the third most common cause of workplace conflict, according to an XpertHR survey? XpertHR senior employment...
August 24, 2018
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Editorial
SVG aiming high again
Editorial
SVG aiming high again
On Tuesday, January 24, leaders and representatives of 33 countries of Latin America and the Caribbean will meet in Buenos Aires, the capital of Argen...
January 24, 2023
Fight Against NCDs, A National Effort
Editorial
Fight Against NCDs, A National Effort
It was heartening to hear the Minister of Health, in his Budget address place emphasis on the continuing efforts to combat the spread of Non-communica...
January 20, 2023
Opinion
What is the Name of the Heavenly Father?
Our Readers' Opinions
What is the Name of the Heavenly Father?
EDITOR: Are you still searching for that group of true worshippers within whose midst dwells the message of salvation which has descended all the way ...
February 3, 2023
National Insurance Services and Pension Reform
Our Readers' Opinions
National Insurance Services and Pension Reform
EDITOR: Currently, the NIS is conducting a public dialogue on pension reform and has expressed concern about the fact that a public servant can become...
February 3, 2023
Supporting the local Productive Sector
Our Readers' Opinions
Supporting the local Productive Sector
EDITOR: There is much that can be done in the choices we make to support the local productive sector. This is a specific mindset that we must adopt if...
January 27, 2023
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