Communication in Tertiary Education and Beyond: Why are so many students struggling?

by YVETTE GITTENS – Early Childhood Practitioner and Literacy Specialist

COMMUNICATION is often described as one of the most important life skills. It is essential for learning, building relationships, and succeeding in the workplace.Yet, many students at the tertiary and technical levels continue to struggle with communication courses. Some repeat these courses and still perform poorly, affecting their Grade Point Averages (GPAs) and academic progress.

This raises several important questions. Are teachers presenting lessons in ways that students can understand? Are students asking questions when they do not understand a concept? Are they receiving timely feedback that helps them improve? Or is communication simply a difficult subject to master?

One facilitator implied that students who earned a Grade 1 in English are more likely to perform well in communication courses.

While a strong foundation in English may be helpful, I do not believe it is the main factor. Communication involves much more than grammar, spelling, and vocabulary. It requires listening, understanding, critical thinking, interpretation, and the ability to respond appropriately.

Through observation and reflection, I have come to believe that the issue is more complex than simply blaming students or educators. Communication is a skill that many adults struggle with every day. In our workplaces, homes, and communities, misunderstandings are common.

Too often, we listen with our own answers already formed in our minds instead of truly hearing what is being said. At other times, we make assumptions

and create our own interpretations, causing the original message to be misunderstood.

The same challenges can appear in the classroom.

Teachers may explain concepts clearly, but learning cannot take place if students do not seek clarification when they are confused. Likewise, feedback is only effective when it is clear, timely, and used to guide improvement.

Perhaps the challenges students face in communication courses reflect a wider problem in society.

Communication is not only about talking or writing. It is also about listening carefully, understanding what others mean, asking questions when we are unsure, and making sure messages are understood correctly.

Communication courses should therefore be seen as more than academic requirements. They are life skills courses. If we want students to succeed at the tertiary levels, both educators and learners must recognize that effective communication is a shared responsibility. Improving how we communicate may be one of the most important lessons we can learn, both inside and outside the classroom.