10 Commandments of Customer Service
CARNIVAL IS COMING again and itâs time to recap the rules of customer service.
1.Thou shall recognize that âthe customer may not always be right, but he/she is the one with the money.â Anonymous
2.Thou shall SMILE.
3.Thou shall acknowledge the internal customer and service them accordingly. (i.e timely responses to requests, sharing of information to expedite tasks, remembering that your refusal/reluctance to work with a person or department hinders the company more than the individual.)
4.Thou shall offer excellent service consistently and not only when you feel like.
5.Thou shall fix the customerâs problem or find someone who can immediately.
6.Thou shall never argue with a customer.
7.Thou shall always go above and beyond for the customer regardless of who they are.
8.Thou shall commit thyself to continuous learning to constantly improve the level of service being provided.
9.Thou shall recognize that your attitude is based on a personal decision and not on a feeling. Make the right decision daily.
10.Thou shall welcome constructive complaints as they have the potential to enhance your performance and delivery of service
Karen Hinds
President/CEO-Workplace Success Group
Toll Free:1-877-902-2775; Tel: 1-203-757-4103
Karen@WorkplaceSuccess.com
www.WorkplaceSuccess.com
Creator of The Workplace Success Program(TM)
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