Vincy Workplace
February 17, 2006
the value of thank you

Doesn’t it just bother you when you go above and beyond what is required of you and no one even says “thank you.” You are never acknowledged for your effort but still more is demanded of you. People know that they can still be somewhat successful without saying thanks. So why bother to emphasize the need to say thank you if it doesn’t really seem to have much of an effect on business overall?{{more}}

Recently, a businessman was asked why he thought his business was doing exceptionally well even though he offered the same product as his competitors. He responded by saying that he regularly took the time to get to know his employees and let them know how much he appreciated the efforts and hard work they put in each day. The people who understand the value of the words thank you and use them regularly understand the difference between average performance and excellent performance.

Why it counts?

When we work with the same people everyday doing the same things, good relationships are crucial. Your thank you will improve rapport with team members and create a more cohesive work team.

It contributes to an emotionally healthy work environment. Stress levels are lower because appreciation is shown regularly and that in itself is a reward.

Every business needs to not just meet the needs of the customer but also exceed them. It’s a great way to start the process of exceeding their needs by saying thanks. The goal is to get customers to return.

Although these reasons may be common knowledge for many professionals, the challenge comes in the execution. People who are serious about their careers and business must develop a desire to always strive to achieve excellence. Standing head and shoulders above all competitors begins when the impact of these two words are understood. Thank you.

When to say thank you

Because appreciation can sometimes be given and received in a patronizing, condescending and even manipulative, manner, ensure that your level of sincerity is governed by the best of intentions. Say thanks when:

• Customers and colleagues refer new business or even increase their own patronage.

• Employees successfully complete a project that stretched them to their limits and was a source of anxiety and stress.

• Loyal customers continue to support the business in spite of the economy, competition or your business blunders.

• A colleague helps you.

• Someone does something nice such as hold a door.

How to express appreciation?

A simple verbal thank you is a good start. This will let those you work with understand that you do value and appreciate them as employees.

• Send a thank you card or gift as a lasting reminder of appreciation.

• Offer discounts, gift certificates and /or other privileges • Send a gift basket of the person’s favorites food, drink or supplies

• Express your appreciation when the reason for the thank you is still very fresh in the mind of the recipient(s).

• Demonstrate your gratitude in a timely fashion

• Although inconsiderate a late thank you is still better than none at all.

• Regardless of why or how you choose to express appreciation be sure that the words thank you are a part of your strategy to building a sound career or business.