The St Vincent and the Grenadines Teachers Cooperative Credit Union (SVGTCCU) has launched a mobile app which the financial institution said marks another milestone in its digital transformation.
The Access 365 mobile application was officially launched at a small ceremony on Friday, May 27 and is available for users in both the App Store and Play Store.
“We know that we are in a digital age and we have seen through the COVID pandemic that more and more, there is a need to move to a digital space,” the credit union’s IT manager, Rohan Murray said.
“Also, we know that we have persons in the Diaspora and persons…more and more have shown an interest in wanting to do business with our credit union.”
Murray said there has been a collective push to move towards more digital services.
He gave an overview of the app’s features which allow customers to transfer funds, monitor accounts, request cheques, request letters and pay bills, all from the comfort of their homes.
Murray pointed out that the app adds more convenience to the lives of the credit union’s members as they are able to access an array of services without having the hassle of joining a line.
“It has been a team effort and it has really been an exciting one to work along with marketing and the various departments in order to get this app up and running”.
He added that the SVGTCCU is looking forward to enhancing more services for the benefit of members, which will allow even more growth in the long term.
The CEO of the SVGTCCU, Jasmine Huggins said it was an exciting day for everyone at the financial institution.
“Gone are the days when members must rely on tellers or the front desk agents to update their information or the balances on their accounts. Members have many options now to get their information without visiting a credit union’s building,” she said.
The CEO highlighted the other digital options available to customers, including online banking services and the ATM.
Huggins said members are demanding more of the credit union and the institution is responding to these needs to ensure that they are met through the use of the latest technology.
And,consumer and public relations manager at the National Telecommunications Regulatory Commission (NTRC, Rhea Lewis congratulated the credit union on the launch of their app.
The NTRC representative said the app is intended to support the ease of doing business, all while making important features available to customers all year round.
“By the launching of the Access 365 app, the Teachers Credit Union is now able to extend its services to the public and its members in the form of a mobile application,” she said.
“This is a huge advancement and welcome addition to the services already being supplied by the St Vincent and the Grenadines Cooperative Credit Union.”
Lewis noted as well that the NTRC has long been an advocate for the development of mobile applications for the Vincentian market and she expressed hope that the Access 365 app will be able to fulfil all of its intended objectives.