September 16, 2014
Customer Service in the palm of your hand with My Digicel app

As of yesterday, Monday, September 15, Digicel customers could take care of many of their customer service needs straight from their handsets, thanks to the new look My Digicel app.{{more}}

Designed to put the power in the hands of customers and save time and hassle, the My Digicel app is available for free download on Android devices and is the smart and easy way for customers to manage their mobile lives.

Text numbers and complicated short codes are a thing of the past, as customers can use the app for a large variety of their service needs.

The app can be used for basics like checking account balances and the status of current plans to things like purchasing new plans, using online top up, sending credit to another user or managing account settings.

The app, available in English, French and Spanish, also keeps customers in the loop with all of Digicel’s social media channels and allows users to give feedback on the app from their handsets.

Marketing manager at Digicel Juno DeRoche commented, “We are delighted to be making the My Digicel app available to our customers. This is all about putting the power in the hands of our consumers and providing them with the tools to manage their lives through their pockets. With the My Digicel app, time spent calling and talking to customer care can be spent doing something far more productive as all the mobile help you need is just a touch away.”