Fri Nov 15, 2013

Dear Mr Gould,

Thank you for bringing to our attention your recent experience at Laynes Hardware Store (published in Searchlight of November 12, 2013). We sincerely regret that you found your recent experience to be below the standard that we strive to maintain.{{more}}

At Laynes our focus is to provide fellow Vincentians with quality goods at the most competitive prices in a helpful, courteous and pleasant shopping environment. We assure you that we take our customer service seriously, and we will ensure that the necessary re-training will be implemented.

We apologise for this unfavourable experience and do hope that you will give our newly refurbished hardware store on Bay Street, with over 2,000 new stock items, another chance to win your valued business.

Laynes Management