Vinlec installs self-service bill payments Kiosk at Pembroke

St. Vincent Electricity Services Limited (VINLEC) has expanded its self-service payment options with the launch of a new bill payment kiosk at Greaves Marketplace in Pembroke.

The new kiosk, which went live on Monday, March 2, 2026, is the fifth unit installed by Vinlec across St. Vincent and the Grenadines and forms part of the Company’s ongoing thrust to improve customer convenience.

Vinlec’s Manager, Information Systems, Lisa Morris Nanton noted that the Company remains committed to enhancing customer experience through innovation and service accessibility. A release from the power company also states that she said the expansion of kiosk services to Pembroke represents a strategic effort to extend this level of service to customers on the leeward side of the island.

“By situating the kiosk within a high-traffic and easily accessible location, we continue to provide flexible, secure, and convenient payment options designed to better serve customers where they live, work, and shop,” Morris-Nanton is quoted as saying.

Vinlec’s first customer at the Pembroke kiosk, Janice Hamlett described the experience as smooth and beneficial, noting that it adds convenience for customers who may not otherwise have reason to travel to Kingstown. She also believes it will help to reduce time spent waiting in lines.

The Pembroke kiosk is located inside Greaves Marketplace, next to the Bank of St Vincent and the Grenadines’ (BOSVG) ATM. The release advises that it is accessible to customers during the supermarket’s regular opening hours: Monday to Thursday from 9:00 a.m to 7:00 p.m; Friday from 9:00 a.m to 8:00 p.m; Saturday from 8:00 a.m to 8:00.p.m and Sunday from 8:30 a.m to 1:00 p.m.

The machine accepts cash and cheque payments. It does not accept coins or dispense change.

Vinlec explains in its release that any additional amounts will be applied as a credit to the customer’s account. With the addition of the Pembroke location, Vinlec says it now has kiosks at its Corporate Headquarters, Kingstown; the Joshua Centre at Arnos Vale); and at the Bequia Power Station.