Digicel providing certification courses for employees

Digicel has moved from being solely a mobile provider to being a full service telecommunications entity that provides a broad range of products and services geared around Information Communication Technology (ICT).{{more}}

Coming out of this, Digicel feels it is the company’s responsibility to make sure that its workers become certified in the use of the added business solutions they now sell, which include Avaya and Cisco products, namely Private Branch Exchange (PBX) systems, Cloud and other ICT business solutions.

Recently, Business Solutions Sales executive at Digicel Diana Caesar and Sales manager Fanta Williams journeyed to Barbados where they were trained and received certification as Avaya Professional Sales Specialists.

Avaya is a leading global provider of next-generation business and communications solutions, dealing in products like real-time video collaboration and PBX, among many other services aimed at improving businesses.

According to Williams, “Coming out of us increasing the products we offer, we feel it is our responsibility to become certified in a lot of these products… on a technical level we are very highly certified to Cisco and Avaya, so we can work with companies that want us to provide ICT solutions.”

Williams stressed that Digicel, apart from certifying and training their technical staff, has embarked on the process of certifying sales persons, “so when they go into the field they have a pool of knowledge they can pull from to help customers make decisions about what kind of telecommunications solutions they need.”

Williams said that she and Caesar are now considered Avaya Professional Sales Specialists.

“This is the latest training we have received. Avaya is one of the major players in the PBX environment. They have found a way to simplify the introduction of a PBX into your office environment,” said Williams, who added that Digicel can help companies unify their communications, whether it be in the hospitality sector, insurance company business or a call centre.

Williams also noted that during the training, which took place in Barbados, Caesar scored the highest percentage (89 per cent) of all the persons who did the training from throughout the Caribbean.

“She completed the examination first and got the highest score out of the 10 other persons from across the Caribbean that were present,” said Williams.

Said Caesar: “Come to Digicel. We now offer a wide range of services, from PBX, which gives you call transferal, call accounting, basic voicemail, conferencing… with Avaya it depends on your needs… we can help.”

She added: “We are now not simply tied to mobile business. We are 100 per cent able to help you improve your business with our ICT solutions… we can look at your business and give you a qualified assessment of any problem you may have.”

Caesar said that interested persons can receive an assessment visit free of cost.

Apart from PBX and Cloud solutions, Digicel now offers Vehicle Tracking and Fleet Management, among many other services.