November 8, 2013

Digicel gets rid of regional roaming charges

In an attempt to help ease customers’ worry about communications cost when travelling in the region, telecommunications company Digicel has got rid of roaming charges in the countries in which they operate in the Caribbean.{{more}}

The move, which applies to voice, SMS (text messages) and data roaming charges, allows travelling customers to communicate for the same great Digicel rates that they pay at home.

Said Digicel country manager Sean Latty, “At Digicel, we are always looking at ways to add value to our customers. We realize that inter-regional travel is important and there are a number of persons who do engage in inter-regional travel very frequently and one way to impact on this positively was to ensure that when our customers travel the region they should not have to worry about communication costs or staying in touch”.

Latty added that Digicel, in keeping with the company’s policy of passing on great savings to its customers, “decided to introduce rates that bring significant savings”.

The free roaming policy was introduced across the region on October 1st 2013 and, as a result, Digicel customers are not being charged an activation fee when roaming in the Caribbean.

Latty stressed that Digicel is the first operator in the region to dispense with roaming rates and by doing this, “the company is reaffirming its commitment to customers and to ensuring that customers always benefit from best value”.

Digicel operates in 31 markets in the Caribbean, Central America and Asia Pacific and after 12 years of operation has a total investment that stands at over US$4.5 billion worldwide.

“Our cancellation of roaming charges in the Caribbean allows customers to have money to spend on other things while on vacation or even if they are travelling for business”, said Latty.