New LIAT aircraft grounded, worsening problems throughout network
August 13, 2013

New LIAT aircraft grounded, worsening problems throughout network

One of LIAT’s new ATR aircraft has been grounded, worsening problems being experienced by the regional airline, througout its network.{{more}}

Desmond Brown, head of Corporate Communications of the regional airline, in a release issued yesterday, said that one of the company’s new ATR aircraft was grounded in Barbados, on Sunday, as a result of a technical issue.

According to the release, LIAT’s Maintenance Department has advised that the grounded ATR aircraft is likely to remain out of service for the remainder of this week, as the matter is being addressed.

“The technical issue concerns a higher than normal oil consumption. The safety of our passengers and crew is of paramount importance and as such the aircraft will only be returned to service after the issue is resolved,” the release said.

Brown said the grounding of the ATR aircraft has exacerbated the significant challenges already being experienced by the company, because of a combination of factors.

LIAT is currently modernizing its fleet, by replacing all of its Dash 8 Aircraft with ATR Aircraft.

“During this transition, LIAT continues to operate its scheduled passenger and cargo service and carry out scheduled and unscheduled maintenance on its entire fleet of aircraft including the Dash 8 and new ATR 72. LIAT is also responding to traditionally high demand during the summer peak.

Meanwhile, the challenges being faced by the company have been further exacerbated by recent station staff issues in Dominica and Barbados.

“While the company is doing everything to minimise the effects on its customers, they are being advised that for the coming days further disruptions to the schedule are likely to take place,” the release from Brown said.

“LIAT will continue to make every effort to mitigate the disruptions. We will also continue to issue timely, informative and up-to-date Passenger Communication Advisories at all stations; through our web site; LIAT Facebook and the media; and directly to our customers where contact information has been provided.

“The company regrets and would like to sincerely apologise for the inconvenience to its customers as a result of the current challenges. We are doing all we can and we will provide open and honest communication to you while we seek to normalize the situation for our valued customers by providing the care and support that you deserve,” the release ended.

For further information, customers are advised to contact – from Antigua – 1-268-480-5582; toll free from the rest of the Caribbean – 1-888-844-5428 and from Puerto Rico and the US Virgin Islands – 1-866-549-5428.