KFC banking on Service with Excellence

General Manager of KFC (St Vincent) Shanda Boyea has asked Managers of KFC’s three Restaurants and Pizza Hut Delivery here to recommit to provide a high quality service to every customer at every store, every time.{{more}}

Boyea made the plea at a recent one-day retreat for Senior Management Staff and also emphasised the importance of achieving and maintaining high standards of accountability and to focus on people capability to drive the company in the future.

Administrative Managers, Restaurant Managers and Supervisors and their assistants paid particular attention to

the delivery of world class standards in food preparation, safety and quality, and the delivery of an excellent customer service.

The Company’s Franchise Holder and Chairman, Ken Boyea, disclosed that the Company was in the process of upgrading the décor and ambience of its two older restaurants – KFC Downtown and KFC Uptown – to ensure that customers remained satisfied. He said the KFC (St Vincent) would soon be implementing a new programme of training for staff, and would also be providing incentives and recognition for them.

The retreat discussed plans for the remainder of the year, among which were the expansion of the menu to include dessert items, promotions to mark the 26th anniversary of the company, and staff and customer appreciation initiatives.

The Management and Staff expressed deep appreciation to their customers for their support and encouragement over the years and promised to continue service with excellence.