C&W launches new Operations Centre

A new cutting edge facility to monitor and service businesses in the region has been launched in Barbados by full service telecommunications provider Cable & Wireless.

Cable & Wireless’ Network Operations Centre (NOC) was declared open by Acting Prime Minister of Barbados Reginald Farley last Thursday at the company’s main office in St. Michael Barbados.{{more}}

The Centre, one of only three in the world, monitors all networks in the region, detects faults and provides quick diagnosis and resolutions to the problems.

The Centre also measures the quality of service in an effort to help the company maintain its commitments to customers while their customers optimize their quality experience.

Built at a cost of US$2.5 million dollars, the facility is also said to be ‘future-fitted’, meaning that the NOC is capable of moving towards a Next Generation Network infrastructure, and able to install new applications rapidly and efficiently.

The facility will be manned by a 30-member technical staff on a 24-hour basis.

Media from around the region were on hand to witness the official launching of the centre, and were given a guided tour of the facility.

Thursday’s launching also heard addresses from CEO of Cable & Wireless Americas and Caribbean Chris Hetherington and Harris Jones, CEO of Cable & Wireless International.

Last week, Cable & Wireless, the region’s only provider of fixed and mobile voice, data, IP and broadband services, upgraded its Internet speed to a minimum of 1Mb per second. (JJ)